Cancel Before Dispatch
Orders can be cancelled any time before they leave our atelier.
4% Platform Fee & Refund
A 4% platform charge is deducted and the balance money is returned within 7 working days.
Return After Dispatch
If already dispatched, returns are allowed only in case the item reached is defective (unboxing video required).
1. Cancelling Your Order Before Dispatch
Orders can be cancelled any time before they leave our atelier. In that case, a platform charge of 4 percent (4%) will be deducted and the remaining money will return to your original payment method within 7 working days.
To cancel an order before dispatch, email or message us with your order number:
Email maahiyasilk@gmail.com or message 8099396451 with your order number. If you've paid, the platform charge of 4% will be deducted and the balance money will be refunded within 7 working days to your original payment method.
2. Return After Dispatch (Orders Already Dispatched)
Once an order has been dispatched from our atelier, it cannot be cancelled.
If already dispatched, return is allowed only in case the item reached is defective, damaged, or different from what you ordered.
Non-defective products cannot be returned after dispatch. To submit a claim for a defective or damaged item, an unboxing video recorded from the moment the sealed parcel is opened and photos of the defect are mandatory within 7 days of delivery under our Return and Refund Policy.
3. Customised, Personalised & Made-to-Order Items
Customised, personalised and made-to-order items cannot be cancelled once we've started making them on our looms.
4. If We Cancel
Occasionally we may have to cancel an order — for example, if an item is out of stock or its price was shown wrongly. We'll tell you straight away and refund any payment in full.
5. Need Help With Your Order?
Our customer concierge team is here to assist with any questions:
Sunday: 10:00 AM – 4:00 PM IST