This Privacy Policy explains how MaaHiyaSilkFactory (sole proprietorship of Tapan Kumar Baishya) collects, safeguards, and handles your personal information when using https://maahiya.in, in compliance with India's Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Contact & Delivery: Name, phone number, email address, delivery address, and billing address.
- Account & Orders: Order history, items purchased, login credentials, or Google account ID.
All financial transactions are handled securely through our PCI-DSS compliant payment partner, Razorpay. We never see, store, or process your credit/debit card numbers, CVVs, UPI PINs, or net banking passwords.
2. How We Use Your Information
- To pack, dispatch, and deliver your orders via verified courier partners, with consignment AWB tracking details accessible in your account order history.
- To authenticate customer account logins and password resets through secure email verification codes (OTPs).
- To handle customer support inquiries, order assistance, and verified defective return claims via email, phone, or WhatsApp.
- To process secure online payments through Razorpay, generate commercial GST tax invoices, and fulfill statutory accounting obligations under Indian law.
3. Sharing & Protection
We share your delivery details solely with verified courier partners and transaction details with Razorpay to fulfill your order.
We never sell, rent, or trade your personal information to third-party telemarketers or advertisers.
4. Your Privacy Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to access your stored data, correct inaccuracies, or request account and data deletion at any time by contacting our Grievance Officer.
5. Grievance Officer
For complaints about an order or about your personal data, contact our designated Grievance Officer:
Tapan Kumar Baishya
Santiban Path, Sualkuchi. Near Angel's English School, Sualkuchi, Kamrup, Assam – 781103, India
Email: maahiyasilk@gmail.com|Phone: 8099396451
We acknowledge complaints within 48 hours and resolve them within one month.