Please note that we only allow returns and refunds in case the item reached is defective, damaged, or different from what you ordered. Non-defective products are strictly not eligible for return, exchange, or refund.
Defective Items Only
Returns and refunds are strictly restricted to defective, damaged, or wrong items.
7-Day Defect Window
Report the defect within 7 days of delivery with photos and an unboxing video.
Full Replacement or Refund
For verified defective goods, we replace or refund in full, including shipping charges.
We want you to love what you buy from MaaHiyaSilkFactory. If an item arrives defective or damaged, here's how we'll put it right.
1. Returns (Defective Items Only)
We only allow returns and refunds in case the item reached is defective, damaged, or different from what you ordered.
You can ask to return a defective item within 7 days of delivery. The item must be unused, with its original tags and packaging intact.
If your item arrives damaged, defective, or different from what you ordered, notify us within 7 days of delivery and we'll replace it or refund you in full, including shipping charges.
For damaged, defective, or wrong items, please share photos and an unboxing video recorded from the moment you open the sealed parcel. This verification is essential and helps us settle your claim quickly.
2. Items We Can't Take Back (Non-Defective Products)
Non-defective products are strictly NOT eligible for return or exchange.
Products can only be returned if they arrive damaged, defective, or different from what was ordered. Returns requested due to a change of mind, personal preference, color calibration differences on screens, or ordering mistakes cannot be accepted.
3. How to Ask for a Return
If your item reached is defective or damaged, follow these steps:
- Contact Us: Email maahiyasilk@gmail.com or message us on 8099396451 with your order number, clear photos of the defect, and the opening unboxing video.
- Review Window: We'll review your submission and reply within 2 working days with the next steps.
- Returning the Item: Please send the item to the address we give you. For verified damaged, defective, or wrong items, we pay for the return shipping.
4. Refunds for Defective Items
Once the defective item reaches us and passes a quick verification check, we'll refund you in full (including shipping) within 7 working days to your original payment method.
If a direct source refund is not feasible, we'll refund directly to your bank account or UPI ID — we'll ask you for the details. Your bank may take a few more days to reflect the credit.
5. Order Cancellation
View Full Cancellation PolicyOrders can be cancelled any time before they leave our atelier: email maahiyasilk@gmail.com or message 8099396451 with your order number. In that case, a platform charge of 4 percent will be deducted and the remaining money will return within 7 working days to your original payment method.
Once an order has been dispatched it cannot be cancelled; it can only be returned if the delivered item is defective, damaged, or wrong. Customised, personalised, and made-to-order items cannot be cancelled once weaving or crafting has commenced.
6. Questions & Assistance
If you have any questions regarding a defective item or an order:
Sunday: 10:00 AM – 4:00 PM IST